[Home ] [Archive]    
:: Main :: About :: Current Issue :: Archive :: Search :: Submit ::
Main Menu
Journal Information::
Editorial Policies::
Articles archive::
For Authors::
Contact us::
Site Facilities::
::
Search in website

Advanced Search
Receive site information
Enter your Email in the following box to receive the site news and information.
Last site contents
:: Contact Us
:: Volume 17, Issue 2 (Foll Text in Persian 2005) ::
J Iran Dent Assoc 2005, 17(2): 82-89 Back to browse issues page
Evaluation of patients' satisfaction referred to Dentistry Faculty, Tehran University of Medical Sciences in 2003
Hasan Razmi * 1, Mohammad jafar Jafari Talari
1- , hrazmi@yahoo.com
Abstract:   (14442 Views)

Evaluation of patients' satisfaction referred to Dentistry Faculty, Tehran University of Medical Sciences in 2003

Dr. H. Razmi * - Dr. M. Jafari Talari **

*- Assistant Professor of Endodontics Dept. - Faculty of Dentistry – Tehran University of Medical Sciences.

**- Dentist.

Background and Aim: Evaluation based on satisfaction is one of the evaluative indices, paid attention recently in hospitals and treatment organizations. The goal of this study was to evaluate the satisfaction rate of patients referred to Dentistry Faculty of Tehran University of Medical Sciences.

Materials and Methods: This analytical – descriptive study was conducted cross – sectionaly on 550 patients who referred to different departments of dentistry faculty, Tehran University of Medical Sciences in 2003. Data were collected using a questionnaire consisted of two parts. The first part was related to personal and demographic characteristics of patients and the second part was related to research goals consisted of 18 questions included in 7 sections on subjects such as: satisfaction rate of admission procedure, the type of secretary behaviour toward patients, hygiene and infection control. Students' behaviour, professors' supervision, treatment expenses and general satisfaction of all procedures. Data were subjected to SPSS software and chi 2 test for statistical analysis.

Results: Totally 57.8% of the patient referred to the Dental Faculty, Tehran University of Medical Sciences were fully satisfied with the delivered services, 25.8% were relatively satisfied, however 16.4% were dissatisfied. A significant relationship was found between the rate of patients' satisfaction with insurance (P=0.011), admission procedures (P=0.019), student behaviour (P=0.0001), professors' supervision (P=0.0001), and treatments cost (P=0.0001).

Conclusion: According to the findings of this study, it is indicated that the satisfaction rate of patients referred to Tehran Faculty of Dentistry, despite all weaknesses and shortages in the delivery of services, is estimated at an approximately desirable level.

Key words: Satisfaction – Dental services – Patient – Tehran Faculty of Dentistry.

Keywords: Satisfaction, Dental services, Patient, Tehran Faculty of Dentistry
Full-Text [PDF 181 kb]   (2853 Downloads)    
Type of Study: Research | Subject: General
Send email to the article author

Add your comments about this article
Your username or Email:

CAPTCHA


XML     Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Razmi H, Jafari Talari M J. Evaluation of patients' satisfaction referred to Dentistry Faculty, Tehran University of Medical Sciences in 2003. J Iran Dent Assoc 2005; 17 (2) :82-89
URL: http://jida.ir/article-1-168-en.html


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 17, Issue 2 (Foll Text in Persian 2005) Back to browse issues page
Journal of Iranian Dental Association

AWT IMAGE

This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License which allows users to read, copy, distribute and make derivative works for non-commercial purposes from the material, as long as the author of the original work is cited properly

Persian site map - English site map - Created in 0.04 seconds with 37 queries by YEKTAWEB 4645