An assessment of patient's satisfaction toward endodontics department, Guilan dental school (2003 – 2004)
Dr. H. Masoodirad* - Dr. R. Tabari* - Dr. M.R. Arefian***
* - Assistant Professor of Endodontics Dept. - Faculty of Dentistry – Guilan University of Medical Sciences.
Background and Aim: One of the most important indices for the evaluation of services pro-vided in different health and treatment sections qualitatively is the satisfaction rate of clients toward the offered services. The main objective of this study was to examine the satisfaction rate of patients, referred to Endodontic Department of Guilan dental faculty, to root canal ther-apy.
Materials and Methods: In this descriptive cross – sectional study, conducted in Guilan dental faculty in 2003-2004, 78 patients, 35 males and 43 females, were studied. Data were collected on patients' satisfaction rate through a questionnaire using split – half method and confidence coefficient of 10%. Finally, 67 subjects were selected. The relationship between different vari-ables was calculated through SPSS (Version 11.5) program and 2 analysis.
Results: The highest satisfaction levels were related to the following cases: - Students' behaviour toward patients. - Faculty staff's behaviour toward patients. There was a relatively lower satisfaction to the following cases: - Waiting time to take turns for endodontic treatments. - Waiting time since the completion of medical record until the beginning of treatment. - Received expenses for the treatment. - Welfare facilities (Parking lot, Hygenic service, waiting room).
Conclusion: Comparing the present study to the previous ones suggests the general satisfac-tion of all clients referred to endodontic department, however the mentioned deficiencies should be investigated and corrected as soon as possible.
Key words: Root canal therapy – Patient's satisfaction – Guilan Dental School